Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the stated laws.
We do not offer an exchange policy except in the following cases:
- The item(s) received are faulty, damaged, or defective at the time of delivery.
- The product(s) delivered do not match the original order.
- The package is incomplete, missing price tags, labels, or original packaging.
- Anything is missing from the package including price tags, labels, original packing, etc.
- In case if the products are found damaged or missing, the outer packaging images are required to be shared via email at help@manalsaleem.com as evidence before discarding the packaging.
- Please email pictures of the defective item to help@manalsaleem.com or call at number within 7 days after order delivery in the case to raise a dispute. Team Manal will look at each dispute on an individual basis and will make every effort to be fair to both parties. Once the dispute is settled fairly, we will then issue a replacement (product) against the product mentioned in the invoice or entertain you with a coupon of the same product(s) value that can be used to purchase from Manal Saleem within the next 60 days.
- Please note that no dispute will be accepted after a given time period i.e. 72 hours after order delivery.
- Buyer/Customer/order maker is fully responsible for all the purchases made in good faith and have no intentions of false activity. In addition, the buyer must also solely take the responsibility of all selections made (articles/dresses/products).
- Our team can contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
- We accept payments online using Visa and MasterCard credit/debit card in PKR (or any other agreed currencies).
- Payments you make for buying the products on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
- Please read these terms and conditions carefully. These terms & conditions, as modified or amended from time to time, are a binding contract between the company and you.